LIVES Receives “Good” Rating from the Care Quality Commission
We’re proud to share that LIVES has been rated “Good” by the Care Quality Commission (CQC) — a recognition that reflects the dedication, professionalism, and compassion of our volunteers, staff, and medical teams across Lincolnshire.
The CQC’s assessment looked at five key areas of our work, rating each one Good:
Safe – protecting people from harm
Effective – achieving good outcomes
Caring – treating people with compassion, kindness, and dignity
Responsive – meeting people’s needs and adapting to change
Well-led – with strong leadership and governance in place
Together, these ratings highlight the quality and reliability of the care we provide every day.
What the CQC highlighted
The report praised LIVES for having a shared vision and culture grounded in transparency, equality, inclusion, and community understanding. It also recognised:
• Inclusive leaders with the credibility and integrity to guide the service effectively.
• Patient-centred care, delivered in line with legislation and evidence-based practice.
• Support for people’s health and wellbeing, helping them maximise independence, choice, and control.
These findings reflect what we see every day across Lincolnshire: volunteers and clinicians working side by side to deliver life-saving care when it matters most.
Voices from LIVES
Nikki Cooke, CEO of LIVES, said:
“This rating is poignant not only for the staff at LIVES, but also for the volunteers across the charity who give up their time to be there for the people of Lincolnshire. It is a recognition of their dedication, and the vital role LIVES continues to play in the community. Every day our volunteers and medical teams are making a difference, and this rating reflects their commitment and professionalism.”
Hil Gibb, Chair of Trustees, added:
“The CQC’s rating is a powerful acknowledgement of the unwavering commitment shown by everyone connected to LIVES. As trustees, we see first-hand the dedication of our volunteers, staff, and medical teams… It is a privilege to help steward an organisation that makes such a tangible difference every single day. This outcome reflects both their professionalism and the trust placed in LIVES by the people we serve.”
A milestone for LIVES
From our beginnings more than 50 years ago to today’s county-wide network of responders, this recognition is a testament to how far LIVES has come — and how vital our mission remains.
Every day, our volunteers and medical teams are called upon to deliver rapid emergency care in communities across Lincolnshire. The CQC’s “Good” rating affirms that this care is not only compassionate and effective but delivered to the highest professional standards.
Together, with the continued support of our communities, we’ll keep building on this foundation — ensuring that no night is silent for LIVES.